Shipping policy

Shipping & Delivery Policy

Last updated: September 18, 2026

Pilates Meadow sells premium Pilates equipment that may ship directly from manufacturer warehouses through parcel carriers or freight/LTL carriers.

Order Confirmation

After placing an order, you will receive an order-confirmation email confirming that we have received your order.

Your order may then be reviewed for product availability, shipping requirements, payment verification, and manufacturer fulfillment.

Processing Times

Processing times vary by manufacturer and product.

Estimated processing and shipping information will be shown on product pages when available. Custom, made-to-order, configured, or backordered products may require additional time.

Please understand that manufacturer production schedules, carrier delays, weather, holidays, inventory changes, and freight conditions may affect estimated delivery dates.

Tracking

When tracking information becomes available, we will send it to the email address provided during checkout.

Freight shipments may use carrier-specific tracking or appointment scheduling rather than standard parcel tracking.

Freight Delivery

Many reformers and larger Pilates products ship by freight.

Standard freight delivery may be curbside unless otherwise stated. Curbside freight typically means the carrier delivers the packaged shipment to an accessible location at or near the delivery address. It does not necessarily include unpacking, indoor placement, assembly, stairs, room-of-choice service, or packaging removal.

Where available, upgraded services such as threshold delivery, room-of-choice delivery, white-glove service, or professional installation may be offered separately.

Delivery Appointments

Freight carriers may contact you by phone, text, or email to arrange a delivery window. It is the customer's responsibility to provide accurate contact information and respond to the carrier.

Additional carrier fees resulting from missed appointments, address changes, re-delivery, storage, re-consignment, or customer-requested delivery changes may be the customer's responsibility.

Inspecting Your Shipment

Inspect the shipment before signing for delivery whenever possible.

If there is visible damage, note it on the delivery receipt and take photographs. Contact Pilates Meadow within 24 hours at support@pilatesmeadow.com.

Shipping Costs

Shipping charges vary by product, manufacturer, and destination. Some products may qualify for free or included shipping, while others may have freight charges calculated separately.

Any shipping offer displayed on a specific product page applies only under the terms stated on that page.

Delivery Area

Pilates Meadow primarily serves customers within the United States. Product availability and shipping eligibility may vary by manufacturer and destination.

Contact us before ordering if you require shipping to Alaska, Hawaii, a U.S. territory, or another location not supported at checkout.

Commercial and Studio Orders

Multi-unit studio orders may require custom freight quotes, delivery coordination, loading-dock information, or other commercial-delivery arrangements.

Contact us for assistance with studio and commercial orders.

Email: support@pilatesmeadow.com
Phone: [BUSINESS PHONE]